How can your Authority build in-house skills for bus reform?
Every local transport authority in England can now franchise its bus services. In this article, we look at the people and skills your Authority needs to use those powers.
By Mark Davies
Managing Partner, Intelligent Transport Advisory
Related topics
- local authority transport training
- transport authority capability building
- bus franchising training UK
- upskilling council staff transport
- Bus Services Act 2025 Authority skills
- Enhanced Partnership training
- CPD for transport authority staff
Recruitment cannot supply every skill you need
Authorities begin with very different resources. An LGC analysis in August 2026 found that West Yorkshire Combined Authority has almost 1,000 staff, while Hull and East Yorkshire Combined Authority employs fewer than 100.
The pool of specialists is small. Liverpool City Region, West Yorkshire, South Yorkshire and Cambridgeshire and Peterborough have all decided to franchise. Other Authorities are weighing their options under the new Act, and many will be looking for the same skills at the same time.
A new recruit may join your Authority before it has settled its decision rights or assurance routines. Skilled people need clear routines in which to work.
Capacity and capability: the difference
Capacity is the number of people available and the hours they can give. Capability is what those people can do together. Your team can be fully resourced and still lack the routines and judgement to run a transport operation.
The government’s new secondment programme will add people to mayoral authorities for six to nine months. We have also explored how Authorities can get lasting value from that support.
Avoid relying on a few specialists
Recruitment is one lever. Your Authority will need experienced people, and many may come from Operators, suppliers and advisers.
Recruitment on its own can leave your Authority relying on a few individuals. When they move on, their knowledge goes with them.
The same applies to advisers and consultancies. They bring useful specialist knowledge and can help at peak points in a programme. If your Authority relies on them for everyday judgement, that knowledge leaves when each contract ends.
Training and mentoring can help more people develop and share that knowledge across your Authority.
A structured programme
A single training event can be useful for an isolated topic. It rarely connects to your Authority’s live programme or to the learning that comes before and after it.
We run Right of Way as a capability programme for transport authorities. Our ten core courses follow the order in which your Authority makes its decisions. They sit in three blocks.
We deliver Right of Way in partnership with Castlefield Recruitment and North West Employers. Together, this brings recruitment and in-house capability building into the same offer.
- —Strategic Foundation: 1 Strategy: Shaping Public Transport; 2 Programme Design and Governance; 3 Target Operating Model.
- —Service and Authority Design: 4 Network Design and Specification; 5 Ticketing Strategy and Specification; 6 Customer Strategy and Engagement; 7 Intelligent Transport Systems Specification and Integration.
- —Delivery and Improvement: 8 Contractual and Procurement Strategy; 9 Artificial Intelligence Enablement across Transport Change; 10 Contract Management and Improvement.
Commission support around your work
Your Authority can commission a single course, a block of courses, the full programme or a role-based route. You can shape the route around your lifecycle stage, current maturity and the decisions that fall due.
This lets your Authority buy the capability it needs when its programme needs it.
Questions to ask
Before commissioning capability support, ask:
- —Which decisions must your Authority make in the next two years, and who will make them?
- —Which skills must your Authority hold permanently, and which can it buy in for a fixed period?
- —What will your Authority still be able to do when secondees, interim staff and advisers leave?
- —How will recruitment and in-house training work together in your Authority’s workforce plan?
- —Does your training connect to the programme, with each course building on the last?
Download our programme overview
Our Right of Way programme overview sets out the ten core courses and how each one fits your delivery route.
To discuss what your Authority needs, email contact@intelligenttransportadvisory.co.uk.