01
Strategy, Shaping Public Transport
This course helps your Authority set a passenger-centred ambition, make strategic choices and decide how much risk it is prepared to take.
THE TEN-COURSE TRAINING PROGRAMME
Choose the courses that support your Authority’s next decisions.
Begin with the decision your Authority needs to make. You can commission the courses that will help now, then add others as the work takes shape. Each course adds its own output to your Authority Transport workbook. If you have not chosen a delivery route yet, Courses 1, 3, 6 and 9 are a useful place to start.
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01 Strategic Foundation courses
02
Programme Design and Governance
Set up the governance, resources and assurance arrangements your delivery programme needs.
03
Target Operating Model
Define the services, governance, resources and decision rights your Authority needs to run its chosen transport model.
02 Service and Authority Design courses
04
Network Design and Specification
Turn your Authority’s policy and passenger outcomes into a network that is coherent, accessible and deliverable.
05
Ticketing Strategy and Specification
Work through ticketing terms, fare types, revenue reporting, travel across district and regional boundaries, and the assurance decisions your Authority needs to make.
06
Customer Strategy and Engagement
Clarify who owns the customer relationship, how complaints are resolved and how customer insight can inform improvement.
07
Intelligent Transport Systems Specification and Integration
Learn how to specify ITS and connect it with bus data, the control room and your Authority’s business systems.
03 Delivery and Improvement courses
08
Contractual and Procurement Strategy
Use your Authority’s decisions to set contract boundaries, plan the procurement sequence and define commercial requirements.
09
Artificial Intelligence Enablement across Transport Change
AI tools can analyse information and generate text. This course helps your teams use them through a governed, repeatable approach to analysis, drafting and assurance.
10
Contract Management and Improvement
This course sets out how your Authority will govern, assure, improve and learn from the live contract.
BUILD THE COURSES AROUND YOUR PLAN
How the ten courses fit your programme.
Course 3 completes the Strategic Foundation group. Course 1 helps your Authority set its direction, and Course 2 helps you plan the delivery programme. Course 3 then defines how your Authority will run its services and who will deliver them. You can use it before you choose a delivery route. It is relevant to a newly formed Combined Authority, and to an Authority preparing to franchise, work through an Enhanced Partnership or take a BSIP-led approach. The later courses on network, ticketing, customers, systems and contracts build on the model you establish here.
FranchisingEnhanced PartnershipBSIP-led
101 Strategy, Shaping Public Transport
202 Programme Design and Governance
303 Target Operating Model
404 Network Design
and Specification
505 Ticketing Strategy
and Specification
606 Customer Strategy
and Engagement
707 Intelligent Transport
Systems Specification
and Integration
808 Contractual and
Procurement Strategy
909 Artificial Intelligence Enablement across Transport Change
10010 Contract Management and Improvement
LegendCore to your transport decisionRelevant; adapt to your scopeLight touch
Choose courses for your delivery route
Courses 1, 3, 6 and 9 can support your Authority whichever delivery route you choose. If you have not decided on a route yet, contact us and we can discuss how these courses fit your plans.